In this situation, you need to call the sender and ask to send you a copy of the payment order. Then you can bring this copy to the bank, where the staff will compare your correspondent account in accordance with the payment order.
Remittance recipient is required to provide his personal identification document and then to get money in cash desk.
Issuance of amounts up to the equivalent U.S. $ 3,000 is carried out without registration and issuance of certificates "Malumotnoma F № 377."
Issuance of amounts equivalent between 3,000 and 10,000 U.S. dollars provides "Malumotnoma F.№377" only at the request of an individual-transfer's.
Issuance of amounts equivalent to more than 10,000 U.S. dollars "Malumotnoma F.№377" is obligatory. In the chapter "Received from client" on the line 7 "Total amount (in words)" "F. Malumotnoma number 377" is made a sign "Received from abroad without a foreign currency translation account" for individuals (residents).