Bank Eskhata was given the International Quality Certificate ISO 9001:2008
21.11.2014

Bank Eskhata was given the International Quality Certificate ISO 9001:2008

Bank Eskhata always strives to keep up to date, introducing new types of banking services, using advanced methods and innovative management approaches aimed at quality of customer services at the international standards.
Another impulse for the bank has become the introduction of a quality management system in accordance with ISO 9001: 2008 standards, which influenced on the governance structure, improved work efficiency, enabled to provide services at the level of modern requirements for quality, changing the attitudes and mindset of the employees starting from the heads of divisions to all the employees.
As the Chairman of Bank Management Board Mr. Khurshed Nosirov pointed out, the main purpose of implementing a QMS in the bank was to improve the quality of services satisfying the needs and expectations of our customers, ensuring efficiency, competitiveness and continuous improvement of the Bank's activities, which guarantees all the stakeholders that the requirements on the quality will be met.
In late 2013 in order to confirm its compliance with the international standard ISO 9001: 2008 the Management Board of the Bank decided to pass certification, and the area of certification was identified to be remittance services. The auditors from the international company Intertek were involved to carry out the certification audit.
It should be noted that in the process of the QMS implementation the core processes of the bank were optimized, new policies and procedures had been developed and comprehensive training of bank employees was conducted. The QMS has been implemented in the Bank by internal resources of the bank without involvement of external consultants.
As a result, Bank Eskhata studied all the required stages of the audit, and it had successfully passed the certification and received the certificate of conformity to ISO 9001: 2008.
Currently Bank Eskhata is the first and the only bank among financial institutions of the Republic of Tajikistan which received the international certificate ISO 9001: 2008. This certificate helps the Bank to reach a new level of cooperation meeting international quality standards, and it testifies that the bank managed to reach the international level of quality management, which certainly needs constant and consistent improvement.
Close to the eve of the Bank’s 20th Anniversary this event has become a pride and a great achievement for the management of the bank and its employees, as well as a great gift to the clients and partners of the Bank.

Information: Intertek is the American company founded in 1885, aimed to provide services in the field of independent examination, controls, testing and certification. Intertek is one of the leaders in the industry and it has got over 1,000 offices and laboratories in more than 100 countries worldwide. The number of its employees is reached to 36,000 people. The official website is www.intertek.com.


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